We respect your privacy and are committed to protecting your personal information. We will only contact you regarding projects you may be interested in; moreover, we do not sell or share your details with other parties who may send you unsolicited emails or letters/communications. Art Fund will use your contact details to send you communications from time to time about inspiration for your next art visit; National Art Pass members will also receive information on how to make the most of the National Art Pass. We also contact you in order to promote the exhibition programmes of the organisations we work with and how you can make a difference by helping us with major appeals to support museums and galleries across the UK. For example, we use the address provided by those who have a National Art Pass to send them copies of our magazine Art Quarterly, and we use the email address, with your consent, for our fortnightly e-newsletter 'Art in your inbox', which contains ideas for great days out, must-see exhibitions and the latest Art Fund news.
If you prefer not to receive certain types of letters or emails from us, we will respect your wishes.
We may, only on very specific occasions and always with your permission to do so, share your details with museums and galleries or relevant partners, for example if a person has donated towards a specific appeal to buy an important work of art for a museum, we will ask at the time of the donation if they will be happy for the museum to get in touch. We also work with a number of trusted suppliers to deliver our goods and services. Please see Section 7. Who we share your personal information with for more information.
This document details our approach to privacy and how we use and store the information you provide to us. Please read more to find out:
This is the Privacy Notice of The National Art Collections Fund (trading as Art Fund) and its wholly owned trading subsidiary, Art Fund Services Limited. The National Art Collections Fund is a charity registered in England and Wales with charity no. 209174 and in Scotland with charity no. SC038331. Art Fund Services Limited is a company registered in England & Wales, company no. 01487654.
The address of The National Art Collections Fund and Art Fund Services Limited is 2 Granary Square, London N1C 4BH.
The National Art Collections Fund is responsible for the website and Art Fund's mobile applications.
We collect your personal data at the point when you first interact with us. This could be when you sign up to become a member or make a donation online, when you RSVP to an event, when you submit an application for funding or when you sign up to receive one of our regular communications. We also collect your personal data when you subsequently update it, or communicate with us.
We may also collect your personal data when this is provided to us by a third party, for example when a friend, family member or employer buys membership for you, or, if you are a museum professional, by a colleague submitting a grant application.
We may also collect your personal data through cookies or from publicly available sources (such as Companies House, social media or your company website) as described in section 3 below.
We collect your data in the following instances:
• submissions to our website
• use of our mobile applications
• completion of membership forms
• completion of grant applications
• fundraising or campaign responses
• competition entries
• emails or letter correspondence
• events and events bookings
• telephone calls to or from us
• booking of tickets for Museums
We collect the information we need to service your relationship with us, whether that be as a National Art Pass holder, a museum professional, artist or donor. This might include information to enable us to send you your National Art Pass, keep you informed about elements of our charitable programme you can benefit from, or fundraising appeals and events we believe you will be interested in.
We may also, in some instances, collect (or combine your information with) publicly available data to determine which projects you may care most about and anticipate whether you might want to support us in future.
Information we obtain from you directly may include:
If you are a student we may also collect:
If you are a museum professional we may also collect:
If you are an artist we may also collect:
Information you give us indirectly may include the following instances:
When you interact with us on our website
We use the following types of cookies:
Targeting Cookies. We might occasionally use your public IP address (i.e. the address ID that is assigned to your computer/device to allow direct access over the Internet) in order to deliver targeted information that might be of interest to you. For example we might use your IP addresses to display content of interest based on your location.
Please note that where you make a comment on Facebook via the Art Fund website, Facebook may also set a cookie on your computer or mobile device.
You are not obliged to accept cookies and you can change your browser's settings to prevent it from accepting them by clicking on the 'Tools' menu in your internet browser. Please be aware that if you do disable cookies, certain services on our website may not be available to you and your enjoyment of the website may be impaired.
We may record and share the information that you post publicly on social media platforms such as Facebook, Instagram, LinkedIn and Twitter. For example, if you tag an Instagram post with the hashtag #NationalArtPass, we may share your image and caption with our own followers.
From time to time we will use marketing automation to send timely, personalised and relevant content to monitor and engage with members throughout their lifecycle with us. For example we will use automated tool in order to broadcasting emails such as Art in your inbox, Museum Bulletin, etc.
From time to time we may use the information you have provided in combination with publicly available data to:
Examples of information sources we may use include:
We use the data we collect to provide you with products and services we offer. We also use data to communicate with you about our activities, special promotions, events we organise, etc. We only use your information if we have legal grounds to do so which might be for any of the following reasons:
If at any time you do not wish us to hold your information please refer to section 5 of this notice which outlines how you can contact us to change your preferences
Your personal data may be used by (or on behalf of) us for any of the following purposes:
From time to time we use anonymised data about the use of our website and mobile app in order to better understand and improve services we provide to you. In addition, your data may be processed by (or on behalf of) Art Fund in an anonymised form for research and marketing purposes.
From time to time we process data solely as a Data processor on behalf of our partners. For example, Art Tickets platform is a ticket booking service offered for free by Art Fund to UK Museums and Galleries.
At Art Fund we want to not only meet, but deepen our connection with, individuals and organisations who share our passion for the incredible work taking place in museums and galleries across the UK. We are committed to nurturing collaborative relationships with donors, influencers, prospective donors and others so that together we can do more than ever before for museums and galleries.
To enable us to find and connect with people with a passion for art and the interest and ability to support us in new and exciting ways, we may also use the information you provide to us in combination with publicly available information.
The purpose of processing your information in these ways is to help us to determine whether and in what ways you might be interested in getting involved with Art Fund including assessing how likely it is that you would be interested in donating to us and the level of donation that you may be able to give, as well as to ensure we contact you responsibly in a sensitive way. This enables us to fulfil our legitimate interest of knowing our donors and maximising the impact of our charitable resources, while being mindful of your interests and privacy rights.
We will also only store and use this information for as long as it is relevant for its specified purpose. We will always give you a chance to decline further engagement with our organisation. To opt out of your information being used for these purposes please contact Supporter Services on 020 3757 9772 or firstname.lastname@example.org.
If you/your organisation contact us regarding or to apply for a grant, we will collect personal data about you and other people connected to the grant application. In some instances our grant holders and evaluators also send us information about individuals who benefit from projects funded by our grants.
If you provide us with personal data of people who benefit from your project’s work it is your responsibility to inform those individuals and if they have any questions about our use of their personal data, you must refer them to this notice.
We may use your contact details to keep you informed about Art Fund’s work, (including by email, where an email address has been supplied), unless you have indicated that you would prefer not to receive information that is not connected to your application or grant.
Provenance information or vendor information regarding the purchase of works of art will be kept in perpetuity for due diligence. The name of the vendor may be published by us, unless the vendor indicates that they wish to remain anonymous. It is the grant applicant’s responsibility to ensure that individuals are happy for their data to be shared with us.
If you have provided advice to Art Fund to support our grant-making, we may contact you in the future to request your advice or expertise. The advice provided will comprise a formal record associated with the grant and will be archived in perpetuity where an acquisition of a work of art has taken place with our support. Your name may be published in recognition of your support if you are happy for us to do so.
As part of our evaluation and statistical analysis to improve the future of our programme we may contact you in relation to any grants with which you, or the organisation which you may be employed by, are associated.
If you have applied for or attended a training course delivered by or in partnership with Art Fund, we will share your personal data with the third parties co-ordinating this activity for the purposes of delivering and evaluating the training opportunity. If you are wait-listed for a course, we may keep your information to alert you when future opportunities arise.
We want you to be completely happy with the ways in which we hold and use your personal data. You always have the right to opt out of marketing and fundraising communications and you also may want to opt out of the use of publicly available data as described in section 4.1.
Please note that these rights are not absolute and there may, for example, be instances where we are not able to comply with your request, for example if certain activities are necessary in order to provide a service.
Please contact us if you would like to exercise any of these rights. You can contact us in the following ways:
Art Fund Supporter and Customer Services,
PO Box 3678,
MELKSHAM SN12 9AP
If you are unhappy about how we use your personal information, please contact us, and we will do all we can to address your concerns.
If, despite our best efforts, you feel we have fallen short and are not satisfied with our response, you can make a complaint to the Information Commissioner’s Office, which regulates information rights in the UK – you can find more information how to do so here.
We follow appropriate security procedures in the storage and disclosure of personal data so as to guard against loss, damage and unauthorised access by third parties. We also require those parties to whom we transfer personal data to comply with the same. We adopt robust technological solutions to ensure your personal data is protected from unauthorised access. For example we use encryption for logging in to your online account and for all financial information you provide to us.
We will only hold your personal information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations. The retention periods will vary depending on the purpose, for example if you make a card payment we will only hold your card details while the payment is being processed.
For further information on how long we keep your personal information, please read our Personal Data Retention Policy.
We view our responsibility to safeguard your data with the utmost seriousness, and we take appropriate steps to protect you. Nevertheless cybercrime and data theft are increasingly prevalent and as such the Internet is not (and mobile devices are not) a 100% secure medium. We cannot therefore guarantee the security of information disclosed to us and want to make you aware of some particular risks when using internet and mobile devices.
Phishing is a cybercrime in which an individual is targeted and contacted by email, telephone or text message by someone posing as a legitimate institution to lure individuals into providing sensitive data. If you have concerns about any communication that might seem to be a genuine Art Fund communication, please review our helpful explanation on phishing before reacting.
Art Fund does not transfer your data to countries outside the European Economic Area. In the unlikely event that this needs to happen in the future, we will make you aware and put the required safeguards in place to ensure the security of your data.
We use a number of trusted data processors in order to deliver our goods and services. This includes Supporter Services who can assist you with enquiries six days a week, and our mailing house who may, for example, send you your Art Quarterly magazine, and our professional advisers.
In some instances we will share your data with your consent, for example you may ask us to share your information with a museum whose Art Happens project you have supported. In other instances, such as when you have applied for funding, we may share your details with specialist advisors with whom we work to ensure that we spend our charitable resources responsibly.
All third parties we work with are very carefully selected and are bound by data-sharing agreements to ensure that they treat your data with the same care and respect as Art Fund.
From time to time, we may allow a third party to sponsor a promotion, offer, competition [or] page of the website [or one of our mobile applications (or a part of one)].
This Privacy Notice was last updated on 9 May 2018. In the event that we update the Privacy Notice, we will notify you and post the changes under the Privacy Notice and/or Privacy and Cookies section of our website.
If you have any queries about this Privacy Notice or any queries about the protection of personal data we hold about you, please do not hesitate to contact us as in the way that is most convenient to you:
Art Fund Supporter and Customer Services,
PO Box 3678,
MELKSHAM SN12 9AP