Back to Frequently Asked Questions Top questions

Why will the ‘Art Guide’ app be closing after the 31st of May 2020?

We have taken the decision to close the app as we have invested in improving ‘My Art Fund’ both on desktops and mobile devices to help you discover and do more. This means you no longer need to go to two separate places (our website and the app) to discover exhibitions, museums and galleries or review your membership – it can now all be done in ‘My Art Fund’. Sign up or log in here:

Once galleries and museums reopen their doors you will be able to explore ‘Top Picks’ near you, and search what’s on at your favourite venues across the UK in our new and improved map.

While you wait for museums and galleries to reopen you could log in now to discover your Art Profile with a fun, short quiz. You could also sign up to our fortnightly newsletter, Art in your inbox, to keep you up to date and entertained during this challenging time:

If you have any questions regarding the app closure or using ‘My Art Fund’ please do not hesitate to get in touch with We hope you enjoy using the new and improved ‘My Art Fund’ platform.

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Will Art Fund be extending or freezing National Art Pass memberships while museums and galleries are closed?

Art Fund does not currently have plans to freeze or extend memberships as we do not wish to put further pressure on our suppliers, who produce the National Art Pass cards, while they are dealing with unprecedented challenges regarding their daily printing and fulfilment operations.

As a charity, subscriptions to the National Art Pass are donations, which are used to help museums. While we understand your frustration at not being able to visit our cultural partners during this unprecedented disruption, we’d ask you to consider supporting museums by continuing your membership.

However, we understand the significant financial impact of the pandemic and would ask members who may have been heavily affected and who wish to discuss their membership to get in touch with our Supporter Services team by emailing or calling 0203 757 9772.

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Will members continue to receive benefits such as Art Quarterly magazine?

Yes, you will continue to receive your Art Quarterly magazine. Although you aren’t able to visit museums and galleries at this time there are still plenty of benefits to being an Art Fund member. For example, you could consider signing up for our fortnightly newsletter- ‘Art in your Inbox’ or listening to our podcast- ‘Meet Me at the Museum’ to keep you entertained during this challenging time.

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I have lost my National Art Pass. What should I do?

If you have set up an online account on our website, you can request a free replacement card straight away. Simply click on 'National Art Pass' and select 'Request new card' from the list in the right hand side of the screen.

Alternatively, please drop us a line and we will arrange for a free replacement card to be sent free of charge. Please note that any subsequent replacement cards will incur a small administration fee.

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I am a member. How do I log into my online account?

When you become a member of the Art Fund, we don't automatically create an online account as we respect that this should be your personal choice.

Register now to make the most of your National Art Pass membership. Please note that it may take up to 48 hours for your membership information to show in your online account.

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How do I apply for a grant?

In order to apply for a grant from the Art Fund you will need to complete an application form online – please register on our website to access the form.

We strongly recommend that applicants get in touch with the programmes team before applying for grants – please call 020 7225 4822 to receive advice on our funding schemes, eligibility criteria, application deadlines and any specific requirements. This will save you a lot of time (and headaches!).

Please also make sure you read our guidance for applicants PDF, which takes you through the application form step-by-step and includes detailed FAQs.

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Can I make use of my membership straight away?

Your National Art Pass is proof of your Art Fund membership, and participating museums and galleries will require you to show your valid physical card in order to enjoy free or discounted entry to the venue and/or exhibitions.

Some museums and galleries may allow you to book tickets in advance by quoting that you are an Art Fund member; however you will be still be required to present your card on collection of your tickets/entry to the venue.

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Where can I use my National Art Pass?

The National Art Pass is a passport to art. You can use your National Art Pass at over 700 museums, galleries, castles and country houses across the UK, so wherever you are, you are never without art.

Out of these, the National Art Pass gets you into over 225 museums and galleries for free that would otherwise have an admission fee attached, reduced entry in many others and 50% off major exhibitions, including those at the British Museum, National Gallery, Tate and the V&A, to name just a few.

Search for the UK’s best museums and galleries, from the world-famous to the hidden gems you’ve yet to discover, with our online Art Map where you can find details of how to make the most of your National Art Pass.

You can also download our free Art Guide app, the ultimate guide to seeing and experiencing art across the UK, now available on Apple, Android and Windows phones, and tablet devices.

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How is the Art Fund funded?

The Art Fund is an independent charity and we receive no public funding whatsoever.

We raise our income through several streams. One of the most significant is from our 151,000 members who all own a National Art Pass. Many Art Fund members are also patrons, giving us additional support through regular donations.

Our corporate membership scheme gives National Art Pass benefits to companies' employees and clients, as well as access to special events and private views.

Members of our Art Partners scheme enjoy a tailored programme of events, ranging from visits to artists’ studios to private dinners at national museums and trips abroad.

Grant-making trusts and foundations place their faith in the expertise of our trustees to ensure works of the highest quality are acquired for public enjoyment. The Wolfson Foundation has supported our work for over 35 years and has donated over £5m for acquisitions during that time.

We are particularly grateful to those who leave us legacies, many of whom are long-standing Art Fund members. Additional donations are an important and growing source of funds, whether one-off or made on a regular basis, and we draw income from our investments to cover regular running costs. From time to time we also use money from reserves to fund new initiatives or exceptional acquisitions of works of art.

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What do you use my personal details for?

We respect your privacy and are committed to protecting your personal information. We use your contact details to send you communications about your membership and information on how to make the most of your National Art Pass. For example we use the address that you have provided to send you copies of our magazine Art Quarterly, and we use your email address to send you ‘Art in your Inbox’, our fortnightly e-newsletter bringing you ideas for great days out, must-see exhibitions and the latest Art Fund news delivered straight to your inbox.

For more details on how we use your personal data please read our Privacy Notice.

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I would like to cancel my membership.

We are always sad to see a member go, but if your circumstances have changed and you have decided not to renew your National Art Pass, simply email us at

If you have set up a Direct Debit instruction for your membership, we will always write to you well in advance before your membership is due for renewal to inform you of the date and amount of your next annual payment by Direct Debit.

To ensure that we can cancel your membership on time and prevent your bank account being debited, please do get in touch with us as you as you receive your renewal letter, and no later that at least five working days before the date your next payment is due to be taken.

Please note that in order to complete your cancellation, you will be required to return your new National Art Pass(es) to us by post. Alternatively, you can send us an email with an image of your new card(s) cut in half.

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What is the National Art Pass?

The National Art Pass is a membership card issued to Art Fund members.

It is a passport to art, giving you the freedom and flexibility to explore art across the UK, with free entry to over 225 museums, galleries, historic houses and castles across the UK and discounted access to hundreds more, with up to 50% off major exhibitions.

But there is much more to it! All National Art Pass proceeds help the Art Fund to fulfil its mission to help museums and galleries buy and show works of art for everyone to enjoy. as a National Art Pass member, you are playing a vital part in supporting our public collections and ensuring that significant works of art can be seen by all. You win, the museums win.

Buy yours online now or contact our supporter services team.

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I have received an email. How do I know if it is from Art Fund?

Fraudsters send fake emails impersonating business and charities to trick you into disclosing personal or financial information. If you feel an email that you have received appears suspicious, don't open it. Better safe than sorry. Drop us an email at and we will confirm if it is really from us.

Two quick tips for spotting phishing emails:

  • Unofficial 'From' address. Official emails from Art Fund always come from an '' email address. Our fortnightly e-news, is sent from

Look out for a sender's email address that is similar to, but not the same as, a company's official email address. Fraudsters often sign up for free email accounts with company names in them (such as '' or These email addresses are meant to trick you.

  • Urgent action required. Fraudsters often include urgent 'calls to action' to try to get you to react immediately. Be wary of emails containing phrases like 'your account will be closed', 'your account has been compromised', or 'urgent action required'. Fraudsters take advantage of your concern to trick you into providing confidential information.

And remember, Art Fund will never contact you by email requesting any of the following:

  • Your log-in details to our website or any other sensitive information
  • Your credit/debit card number
  • Your bank account details
  • Make an urgent transfer to our bank account straight away under threat of having your account suspended.

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What steps does Art Fund take to ensure my personal data is safe?

We know how important it is to protect and manage your personal data, and to guard it against loss, damage and unauthorised access. We have set out below some of the broad range of measures we have in place.

  • We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe.
  • We use a number of trusted data processors in order to deliver our goods and services. This includes Supporter Services who can assist you with enquiries six days a week, and our mailing house who may, for example, send you your Art Quarterly magazine, and our professional advisers. All third parties we work with are very carefully selected and are bound by data-sharing agreements to ensure that they treat your data with the same care and respect as Art Fund.
  • We protect the security of your information when it is transmitted on line (for example by using encryption to process your payment online).
  • We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer to us over the internet .

For more details on safety of your personal data please read our Privacy Notice.

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How can I update my communication preferences?

We always want to communicate with you in the way that is most suitable for you and about information that you want to receive from us. If you wish to update your communication preferences please contact Supporter Services on 02037579772, email or log in to your My Art Fund account.

For more details on how we communicate with you please read our Privacy Notice.

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