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I have lost my National Art Pass. What should I do?

If you have set up an online account on our website, you can request a free replacement card straight away. Simply click on 'National Art Pass' and select 'Request new card' from the list in the right hand side of the screen.

Alternatively, please drop us a line and we will arrange for a free replacement card to be sent free of charge. Please note that any subsequent replacement cards will incur a small administration fee.

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I am a member. How do I log into my online account?

When you become a member of the Art Fund, we don't automatically create an online account as we respect that this should be your personal choice.

Register now to make the most of your National Art Pass membership. Please note that it will take up to 48 hours for your online account and your membership to be synced.

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How do I apply for a grant?

In order to apply for a grant from the Art Fund you will need to complete an application form online – please register on our website to access the form.

We strongly recommend that applicants get in touch with the programmes team before applying for grants – please call 020 7225 4822 to receive advice on our funding schemes, eligibility criteria, application deadlines and any specific requirements. This will save you a lot of time (and headaches!).

Please also make sure you read our guidance for applicants PDF, which takes you through the application form step-by-step and includes detailed FAQs.

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Can I make use of my membership straight away?

Your National Art Pass is proof of your Art Fund membership, and the participating museums and galleries will require you to show a valid physical card in order to enjoy free or discounted entry to the venue and/or exhibitions.

Some museums and galleries may allow you to book tickets in advance by quoting that you are an Art Fund member; however you will be required to present your card on collection of your tickets/entry to the venue.

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Where can I use my National Art Pass?

The National Art Pass is a passport to art. You can use your National Art Pass at over 700 museums, galleries, castles and country houses across the UK, so wherever you are, you are never without art.

Out of these, the National Art Pass gets you into over 225 museums and galleries for free that would otherwise have an admission fee attached, reduced entry in many others and 50% off major exhibitions, including those at the British Museum, National Gallery, Tate and the V&A, to name just a few.

Search for the UK’s best museums and galleries, from the world-famous to the hidden gems you’ve yet to discover, with our online Art Map.

Feeling adventurous? Check out our Weekend Inspiration page with great suggestions on how to make the most of your weekends and discover hidden gems with your National Art Pass. You can also download our free Art Guide app, the ultimate guide to seeing and experiencing art across the UK, now available on Apple, Android and Windows phones, and tablet devices.

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How is the Art Fund funded?

The Art Fund is an independent charity and we receive no public funding whatsoever.

Our work is only made possible thanks to the generosity of art lovers throughout the UK whose contributions, large or small, provide our income and make our work possible. Today our 122,000 members (who all own a National Art Pass), 600 volunteers, corporate supporters and trusts and foundations continue the philanthropic spirit of our founders, who believed that by coming together, individuals can achieve great things.

We often work in partnership with the National Heritage Memorial Fund (NHMF) and the Heritage Lottery Fund (HLF) to raise money for important works of art. For example we ran the appeal to save Van Dyck’s final self-portrait in 2013-4 and the HLF stepped in at the last minute with a major grant of £6.3m to bring the appeal to a successful close.​

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What do you use my personal details for?

We respect your privacy and are committed to protecting your personal information. We use your contact details to send you communications about your membership and information on how to make the most of your National Art Pass. For example we use the address that you have provided to send you copies of our magazine Art Quarterly, and we use your email address for ‘Art in your Inbox’, our fortnightly e-newsletter bringing you ideas for great days out, must-see exhibitions and the latest Art Fund news delivered straight to your inbox.

For more details on how we use your personal data please read our Privacy Notice.

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I would like to cancel my membership.

We are always sad to see a member go, but if your circumstances have changed and you have decided not to renew your National Art Pass, simply drop us a line at members@artfund.org.

If you have set up a Direct Debit instruction for your membership, we will always write to you well in advance before your membership is due for renewal to inform you of the date and amount of your next annual payment by Direct Debit.

To ensure that we can cancel your membership on time and prevent your bank account being debited, please do get in touch with us as you as you receive this letter, and no later that at least five working days before the day your next payment is due to be taken.

Please note that in order to complete your cancellation, you will be required to return the National Art Pass(es) to us by post. Alternatively, you can send us instead an email with an image of your new card(s) cut in half.

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What is the National Art Pass?

The National Art Pass is the membership card issued to Art Fund members.

It is a passport to art, giving you the freedom and flexibility to explore art across the UK, with free entry to 225 museums, galleries, historic houses and castles across the UK that normally charge, discounted access to hundreds more, and up to 50% off major exhibitions.

But there is much more to it! All National Art Pass proceeds help the Art Fund to fulfil its mission to help museums and galleries buy and show works of art for everyone to enjoy. By owning a National Art Pass, you are playing a vital part in supporting our public collections and ensuring that significant works of art can be seen by all. You win, the museums win.

Buy yours online now or contact our supporter services team.

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I have received an email. How do I know if it is from Art Fund?

Fraudsters send fake emails impersonating business and charities to trick you into disclosing personal or financial information. If you feel an email that you have received is a bit suspicious, don't open it. Better safe than sorry. Drop us a line at members@artfund.org and we will confirm it is really from us.

Two quick tips for spotting phishing emails:

  • Unofficial 'From' address. Official emails from Art Fund always come from an '@artfund.org' email address. Our fortnightly e-news, is sent from artfund@theartfund.chtah.com.

Look out for a sender's email address that is similar to, but not the same as, a company's official email address. Fraudsters often sign up for free email accounts with company names in them (such as 'artfund@yahoo.com' or artfunddonation@gmail.com). These email addresses are meant to fool you.

  • Urgent action required. Fraudsters often include urgent 'calls to action' to try to get you to react immediately. Be wary of emails containing phrases like 'your account will be closed', 'your account has been compromised', or 'urgent action required'. The fraudster is taking advantage of your concern to trick you into providing confidential information.

And remember, Art Fund will never contact you by email requesting any of the following:

  • Your log-in details to our website or any other sensitive information
  • Your credit/debit card number
  • Your bank account details
  • Make an urgent transfer to our bank account straight away under threat of having your account suspended.

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What steps does Art Fund take to ensure my personal data is safe?

We know how important it is to protect and manage your personal data, and to guard it against loss, damage and unauthorised access. We have set out below some of the broad range of measures we have in place.

  • We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees and to those third-party partners who need it to carry out their job responsibilities.
  • We protect the security of your information when it is transmitted on line (for example by using encryption to process your payment online).
  • We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

We also require those parties to whom we transfer personal data to comply with the same safeguards.
For more details on safety of your personal data please read our Privacy Notice.

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How can I update my communication preferences?

We only wish to communicate with you in the way that is most suitable for you and about information that you want to receive from us. If you wish to update your communication preferences please contact Supporter Services on 02037579772, email members@artfund.org or log in to your My Art Fund account.

For more details on how we communicate with you please read our Privacy Notice.

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