Back to Frequently Asked Questions My account, website and apps

My online account

I don't know if I have an Art Fund online account. How can I find out?

Simply click this link and enter your email address. You will receive an email within a couple of minutes:

  • If you have an account with us, the email will contain a secure link to add a new password for your account.
  • if you don't have an account, simply click the Register with us link in the email to create an account.

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I am a member. How do I log in to my online account?

When you become a member of the Art Fund, we don't automatically create an online account as we respect that this should be your personal choice.

Register now to make the most of your National Art Pass membership. Please note that it will take up to 48 hours for your online account and your membership to be synced.

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I've just registered, but haven't received the confirmation email yet.

Please check your spam/junk mail folder. If you still can't find the email or are having trouble verifying your account, drop us a line at help@artfund.org.

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Why do I need to validate my email address?

To keep your account secure, we need to verify your email address and confirm that it belongs to you. When you create an account, you'll receive an email from us within a few minutes. All you have to do is click the link provided to complete the registration.

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I want to close my online account

Please send an email to help@artfund.org with your full name and address, and once we have verified your identity, we will get in touch with you to confirm that your request has been processed and your online account has been closed.

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Art Guide app

Which devices is the Art Guide app supported on?

  • Android phones and tablets using operating systems 3.0 and above.
  • iPhones, iPads and iWatches using IOS 8 and above, including iPhone 4 and iPad 2.
  • Windows phones, tablets and desktop from Windows 8 and above.

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How do I download the Art Guide app?

  • For iPad, iPhone and iWatch, visit the Apple App Store.
  • For Android tablet and phone, download the app at Google Play.
  • For Windows phone, tablet and desktop, download it from the Windows Store.

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Why do I need to register to create a wishlist?

This allows you to sync your wishlists across all your devices, so that you can access them on the app and on artfund.org. By registering, you will be able to view and manage your wishlists on whichever device you are using.

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Why do you have Facebook and Twitter sign-on buttons? Does this mean my wishlist is shared with my friends?

Signing in via Facebook and Twitter accounts is the most popular way of registering online, so we wanted to offer app users the ability to log in quickly and easily using their preferred social media account.

This does not mean that any information is shared automatically on your Facebook or Twitter profiles; it just means that you can connect with us quickly. You can only share your wishlists by email.

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I don't want to register. Can I still use the Art Guide app?

Absolutely! You can skip the log-in phase by selecting the 'skip' link at the top right corner of the app. However, you won't be able to create a wishlist or recommend an exhibition or museum to other users.

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I can't find exhibitions near where I live.

Once you have location services enabled on your device, you can use the 'nearby' function on the app, which shows you what museums are near you. Current and forthcoming exhibitions are listed on each venue page.

You can also use the 'trip planner' function which lets you set a location that you are visiting and will display any relevant exhibitions in the search results.

Although we endeavour to list as many exhibitions as possible, we unfortunately can't guarantee that all exhibitions will be listed. We do, however, try to include as many as possible, and certainly the best and most interesting on offer.

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