Back to Frequently Asked Questions My account, website and apps

Why will the ‘Art Guide’ app be closing after the 31st of May 2020?

We have taken the decision to close the app as we have invested in improving ‘My Art Fund’ both on desktops and mobile devices to help you discover and do more. This means you no longer need to go to two separate places (our website and the app) to discover exhibitions, museums and galleries or review your membership – it can now all be done in ‘My Art Fund’. Sign up or log in here:

Once galleries and museums reopen their doors you will be able to explore ‘Top Picks’ near you, and search what’s on at your favourite venues across the UK in our new and improved map.

While you wait for museums and galleries to reopen you could log in now to discover your Art Profile with a fun, short quiz. You could also sign up to our fortnightly newsletter, Art in your inbox, to keep you up to date and entertained during this challenging time:

If you have any questions regarding the app closure or using ‘My Art Fund’ please do not hesitate to get in touch with We hope you enjoy using the new and improved ‘My Art Fund’ platform.

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My online account

I don't know if I have an Art Fund online account. How can I find out?

Simply click this link and enter your email address. You will receive an email within a couple of minutes:

  • If you have an account with us, the email will contain a secure link to add a new password for your account.
  • if you don't have an account, simply click the Register with us link in the email to create an account.

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I am a member. How do I log in to my online account?

When you become a member of the Art Fund, we don't automatically create an online account as we respect that this should be your personal choice.

Register now to make the most of your National Art Pass membership. Please note that it may take up to 48 hours for your membership details to be visible on your online account.

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I've just registered, but haven't received the confirmation email yet.

Please check your spam/junk mail folder. If you still can't find the email or are having trouble verifying your account, email us at

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Why do I need to validate my email address?

To keep your account secure, we need to verify your email address and confirm that it belongs to you. When you create a 'My Art Fund' account, you'll receive an email from us within a few minutes. All you have to do is click the link provided to complete the registration.

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I want to close my online account

Please send an email to with your full name and address, and once we have verified your identity, we will get in touch with you to confirm that your request has been processed and your online account has been closed.

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