Making a complaint
If you are unhappy with how we have handled your complaint to date, you can request for your complaint to be escalated to our director, Jenny Waldman, or another appropriate senior member of staff listed on our website.
They may investigate the facts of the case personally or delegate to another suitable staff member. This may involve reviewing all the relevant case information and speaking with other colleagues involved in order to resolve the issues you have raised.
The director or member of senior staff will respond in writing within 10 working days of receiving the complaint.
If you’re unhappy about how Art Fund has dealt with your complaint and would like to take your complaint further, you can contact the Fundraising Regulator or a similar body. Please visit www.gov.uk/complain-about-charity for further details on these organisations.